Privacy Policy

Last updated: 4 April 2026

1. Introduction

Brisbane Pets ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our directory service.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Business Listings: Business name, contact details, address, description, category, and other listing information
  • Account Information: Email address and password for affiliate accounts
  • Payment Information: Payment details processed securely through Stripe (we do not store full card numbers)
  • Communications: Any messages or enquiries you send us

2.2 Information Collected Automatically

When you visit the Directory, we automatically collect:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent, clicks, search queries
  • Log Data: IP address, access times, referring URLs
  • Cookies: Session cookies and referral tracking cookies (see Section 6)

3. How We Use Your Information

We use collected information to:

  • Operate, maintain, and improve the Directory
  • Process business listing submissions and payments
  • Display business listings to users
  • Track affiliate referrals and process commissions
  • Communicate with you about your listing or account
  • Respond to enquiries and provide customer support
  • Analyse usage patterns to improve user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Disclosure of Information

We may share your information with:

  • Public Display: Business listing information is displayed publicly on the Directory
  • Service Providers: Third-party services that help us operate the Directory (e.g., Stripe for payments, hosting providers)
  • Legal Requirements: When required by law, court order, or government request
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Third-Party Services

We use the following third-party services:

  • Stripe: For payment processing. Stripe's privacy policy: stripe.com/au/privacy
  • MongoDB Atlas: For data storage (located in Australia where available)

6. Cookies

We use cookies for:

  • Essential Cookies: Session management and security
  • Referral Tracking: Tracking affiliate referrals (90-day cookie)

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

7. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

  • Encryption of data in transit (HTTPS)
  • Secure password hashing
  • Rate limiting to prevent abuse
  • Regular security reviews

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as:

  • Your business listing is active
  • Your affiliate account is active
  • Necessary to comply with legal obligations
  • Required to resolve disputes or enforce agreements

Expired or removed listings may be retained in backups for a reasonable period.

9. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your listing or account
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us using the details below.

10. Children's Privacy

The Directory is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Users

The Directory is operated from Australia. If you access the Directory from outside Australia, your information may be transferred to, stored, and processed in Australia. By using the Directory, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Directory after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related enquiries or to exercise your rights, please contact us:

For complaints about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.